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x220 random shutoff - thermal ?

X200/X201/X220 (including equivalent tablet models) and X300/X301 Series
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rsutoratosu
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Posts: 175
Joined: Fri Mar 04, 2011 11:43 am
Location: London, UK

x220 random shutoff - thermal ?

#1 Post by rsutoratosu » Thu Oct 25, 2012 11:55 am

I have a user coming to me with a fairly new x220 with random shutdown (power off) issues. So far in event log, I see a lot of acpi thermal trip. Laptop is from may of this year.. still looks newish, nothing blocking the vents.

I dont hear anything wrong with the fan, i plan to run this through the pc doctor or whatever it has now for 3-4 days 24/7 to see if I encounter it. Last but not least, reimage the pc also.

This is first x220 out of 25 thats having this "thermal" issue. Anyone else have similar problem before ?

no_man
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Joined: Sat May 08, 2004 11:41 am
Location: Cleveland, Ohio USA

Re: x220 random shutoff - thermal ?

#2 Post by no_man » Sun Oct 28, 2012 11:48 am

My X220: 4286-CTO, i7, 8GB, 120GB SSD, WIN7-Ultimate-64. Ordered/arrived in June 2011.
I run this X220 on battery power in many environments and in stationary positions. No problems.

However,
At home with the X220 on my lap in a chair, on some occasions Windows randomly powers it off. This happens when it is in motion as I get out of the chair. I then power on and Windows 'resumes processing the system' without incident.
I am usually in my home office and the chair thing is rare, so it may not be the thermal thing.

rsutoratosu
Sophomore Member
Posts: 175
Joined: Fri Mar 04, 2011 11:43 am
Location: London, UK

Re: x220 random shutoff - thermal ?

#3 Post by rsutoratosu » Fri Nov 02, 2012 7:25 am

this sounds like it... so i been running the lenovo toolbox stress test while shaking the pc.. its ssd so it can take it but still, i couldn't get it to shutdown

ceb
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Joined: Thu Oct 25, 2012 11:55 am
Location: Washington DC Metro Area

Re: x220 random shutoff - thermal ?

#4 Post by ceb » Wed Nov 07, 2012 12:21 pm

Is this when running on mains or battery? The x220 is prone to loose battery syndrome which will cause shutdowns.

rsutoratosu
Sophomore Member
Posts: 175
Joined: Fri Mar 04, 2011 11:43 am
Location: London, UK

Re: x220 random shutoff - thermal ?

#5 Post by rsutoratosu » Mon Nov 12, 2012 10:05 am

running on battery, right its like slight movement the thing turns off.. weird thing is i had it run the stress test and i have a tech shake it every few minutes and its not turning off, so its hard to say, do i need to lean the computer in a certain direction to turn it off.. sad

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